Data Deletion Instructions

You can ask AI CONCIERGE LTD to delete the data we hold about you from ConciergeOS, including data received through WhatsApp, Facebook Messenger or Instagram.

If you are a business using ConciergeOS

• Sign in, open Channels and choose Disconnect on each connected channel. This stops us receiving messages and removes the stored access credentials for that channel.
• To delete your account and all stored conversations, bookings and customer records, contact us using the details below and ask for account deletion.
• You can also remove ConciergeOS from your Facebook account under Settings → Business Integrations (or Apps and Websites).

If you messaged a business that uses ConciergeOS

Contact us with the phone number, Facebook or Instagram account you messaged from, and the business you contacted. We will identify the matching records and delete them. You may also contact the business directly.

How to contact us

Phone: +44 7546 681396. Post: AI CONCIERGE LTD, 228 Middlewood Road, Sheffield, S6 1TE, United Kingdom.

What happens next

We confirm your request, verify that it comes from the account holder, and delete the data within 30 days unless the law requires us to keep specific records. We will tell you when the deletion is complete.