ConciergeOS

Terms of Service

Last updated: 5 November 2026

These terms govern use of ConciergeOS (“the Service”), provided by AI CONCIERGE LTD (company no. 17429032), 228 Middlewood Road, Sheffield, S6 1TE, United Kingdom. By creating an account or using the Service you agree to them.

The Service

ConciergeOS is an AI receptionist that answers customer messages, manages bookings and leads, and connects to channels such as WhatsApp, Facebook Messenger, Instagram, email and SMS on behalf of a business.

Your account

  • You must provide accurate information and keep your login details secure.
  • You are responsible for activity under your account and for the people you give access to.

Acceptable use

  • Use the Service only for lawful purposes and in line with the terms of each connected platform, including Meta’s.
  • Do not send spam, unlawful, deceptive or abusive content, or message people who have not agreed to hear from you where consent is required.
  • Do not attempt to disrupt, reverse engineer or gain unauthorised access to the Service.

AI-generated replies

Replies are generated by AI and may contain mistakes. You are responsible for reviewing the Service’s configuration and for how you rely on it in your business.

Third-party platforms

The Service depends on third-party platforms such as Meta. We are not responsible for their availability, changes or decisions, including suspension of a connected account.

Availability and changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may change or discontinue features, and we may update these terms by changing the date above.

Liability

To the extent permitted by law, the Service is provided “as is” and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

Termination

You may stop using the Service at any time. We may suspend or end access for breach of these terms.

Governing law

These terms are governed by the laws of England and Wales.

Contact

AI CONCIERGE LTD, 228 Middlewood Road, Sheffield, S6 1TE, United Kingdom. Phone: +44 7546 681396.