Privacy Policy

ConciergeOS (“the Service”) is an AI receptionist operated by AI CONCIERGE LTD, a company registered in England and Wales (company no. 17429032), registered office 228 Middlewood Road, Sheffield, S6 1TE, United Kingdom. This policy explains what personal data we handle and why.

Who this applies to

Our customers are businesses that use the Service to answer messages from their own customers. For the messages those end customers send, the business is the data controller and we process the data on its behalf. For our business customers’ own account data, we are the data controller.

Information we handle

• Account details: name, email address, business name and settings.
• Messages and contact details received through the channels a business connects (WhatsApp, Facebook Messenger, Instagram, email, SMS): message content, sender name or handle, phone number, and timestamps.
• Booking and enquiry details a customer gives during a conversation (for example name, service and preferred time).
• Channel credentials: access tokens issued by Meta or other providers when a business connects a channel. These are stored encrypted and are used only to send and receive that business’s messages.
• Basic technical data such as IP address and logs needed to keep the Service secure and working.

How we use it

• To receive customer messages and generate replies with AI on behalf of the business.
• To manage bookings, leads and conversation history inside the business’s account.
• To operate, secure and improve the Service, and to provide support.

We do not sell personal data.

Meta platforms (WhatsApp, Messenger, Instagram)

When a business connects a Meta channel, we receive the messages sent to that business’s WhatsApp number, Page or Instagram account through Meta’s APIs and send replies through the same APIs. We use this data only to provide the Service to that business. Use of Meta products is also subject to Meta’s own terms and privacy policies.

AI processing and service providers

Message content may be sent to AI model providers and to hosting and infrastructure providers that process data on our behalf in order to generate replies and run the Service.

Retention and deletion

We keep data while a business account is active, or as needed to provide the Service and meet legal obligations. You can ask us to delete your data at any time; see our data deletion instructions.

Your rights

Under UK data protection law you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. If your message was sent to a business using the Service, you can also contact that business directly.

Contact

AI CONCIERGE LTD, 228 Middlewood Road, Sheffield, S6 1TE, United Kingdom. Phone: +44 7546 681396.

Changes

We may update this policy and will change the “last updated” date above when we do.